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Customer Service

24 Hr Customer Service Phone
(408) 279-7900

Email
customer.service@vaftizo.com

Mail Payments to:
San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045

More information on billing & payments

Report issues to the California Public Utilities Commission

Main Office

San Jose Water
110 West Taylor St.
San Jose, CA 95110-2131
View map

Main Office Phone
(408) 279-7900

Please note our call center is closed from 1:00 PM to 3:00 PM on the second Friday of the month. 


Our office is closed to walk-in customers effective March 2020. 


For portable meter pickup, please go to Bascom location:
Purchasing Department
1251 S. Bascom Ave.
San Jose, CA 95128
View map

Connect with us on social media

Media Inquiries

For all media inquiries, please email liann.walborsky@vaftizo.com.

Water Service Contacts

Report Leaks or Water Waste
Request a Field Visit
Request a Free Water Checkup
New Development Contracts

The office will be closed on the following holidays

Indigenous People's Day
Veterans Day
Thanksgiving Day
Day after Thanksgiving
Company Holiday
Christmas Day